United Way of Peel Region > Agency Resources

Resource Library

Training and Consulting Services maintains a resource library of current literature that covers a broad range of subjects. From Human Resources to Fund Raising Techniques to Board Governance to Successful Meetings, we have many publications available to agencies on request.

Contact Sharon Douglas, Assistant Director, Community Investment at (905) 602-3620 or email sdouglas@unitedwaypeel.org for more information.

Resources cover a variety of topics including the following:

Adult Learning
Bureaucracy
Business
Capacity Building
Civilization
Committees
Communication
Community Leadership
Computing
Conflict Resolution
Customer Service
Demographics

Employment Law
Evaluation Research
Event Planning
Facilitating
Finance
Fundraising
Governance
Health
Human Resources
Leadership
Legislation
Liability

Management
Marketing
Mission Statements
Motivation
Multiculturalism
Needs Assessment
Negotiation
Newsletters
Nonprofit management
Organizational Change
Organizational Effectiveness

Outcome Measurement
Performance Appraisals
Performance Technology
Personal finances
Public Relations
Public Speaking
Quotations
Self Esteem
Services Identification

Social Development
Strategic Planning
Teams
Time Management
Training
Vocational Guidance
Voluntarism
Volunteer Management
Women's Issues

Publication	Author	Category	Date Published	Description of Publication
Learning In Adulthood		Adult Learning	1/1/1991	Provides a comprehensive overview of all that is known about adult learning - including the context in which adult learning takes place, what the participants learn and why, the nature of the learning process itself, and the issues relevant to the practice of adult learning.
101 Great Games & Activities	Arthur Van Gundy	Adult Learning	1/1/1998	An extremely comprehensive manual for use by trainers or managers to accomplish specific learning tasks. Made up of very specific activities which are focused on subjects, this book will assist anyone in producing professional results. Topics range from diversity to career development to change management to creativity to interviewing. $0 contributors have brought their own successful experiences to this book.
Energize Your Audience! - 75 Quick Activities that get them started and keep them going	Lorraine L. Ukens	Adult Learning	1/1/2000	The key word here is "quick". While there are tons of books containing icebreakers and energizers, many of the activities are too involved for the limited time available. This book solves that problem.
Hands-On Training - A Simple and Effective Method for On-The-Job Training	Gary R. Sisson	Adult Learning	1/1/2001	A simple 6-Step process for identifying effective, affordable On-The-Job training. Easy to read, understand and implement.
Peel Literacy Guild - Tutor Training Resource Manual		Adult Learning	1/9/2003	Training manual for literacy tutors
Reinventing Government - How the Entrepreneurial Spirit is Transforming the Public Sector		Bureaucracy	1/1/1993	The new gospel of good government..chronicles the efforts of hundreds of government officials to bring business technologies to public service.
Flawless Consulting - A Guide to Getting Your Expertise Used	Peter Block	Business	1/1/1981	This book actually describes and demonstrates ways of behaving with clients. Block uses illustrative examples, case studies and exercises, and commentary on pitfalls to demonstrate the concepts of consultant integrity and interpersonal dynamics.
Business of Listening, The	Diane Bone	Business	1/1/1988	From the Fifty Minute Series, a practical guide to effective listening. Improve your personal productivity through better listening
Shifting Gears	Nuala Beck	Business	1/1/1993	Shifting Gears will help you take advantage of the opportunities that exist now, anticpate trends, and give you a leg-up for the exciting times ahead. Deals with the transformation to the New Economy.
Pursuit of WOW!, The	Tom Peters	Business	1/11/1994	Take a leap beyond excellence. Peters wants to give you the words, the tools, to survive in the tumultuous nineties. Organized into more than 200 thought and action provoking elements, from the importance of clean bathrooms to conversations with entrepreneurs creating markets where none existed before.
Excelerate - Growing In The New Economy	Nuala Beck	Business	1/1/1995	Beck dispels the myth that the economic changes we've been experiencing will never end and provides a series of roadmaps for our future.
Success - Canadian Leaders Prepare for the Next Century	James M. Gillies	Business	1/1/1996	This is a series of essays given at the Schulich School of Business, York University, given by individuals who have captured in both word and deed, excellence, leadership and innovative thinking. Among the contributors are Conrad Black, Joe Clark, Ted Rogers, Maurice Strong, Izzy Asper and Kenneth D. Taylor
Path - Creating Your Mission Statement for Work and for Life, The	Laurie Beth Jones	Business	11/11/1996
80/20 Principle - The Secret to Success by Achieving More With Less, The	Richard Koch	Business	1/1/1998	The 80/20 Principle shows how we can achieve much more with much less effort, time, and resources, simply by identifying and focusing our efforts on the 20% that really counts. Although the 80/20 principle has long influenced today's business world, Koch reveals how the principle works and shows how we can use it in a systematic and practical way to vastly increase our effectivenesss, and improve our careers and our companies.
Growing Up Digital - The Rise of the Net Generation	Don Tapscott	Business	1/1/1998	This eye-opening fact-filled book profiles the rise of the Net Generation which is using digital technology to change the way individuals and society interact. Tapscott shows how children, empowered by new technology, are taking the reins from their boomer parents and making inroads into all areas of society, including education, government and the economy.
Environmental Scan 2001	Brian Minielly	Business	1/1/2001	Report on training gaps in Peel-Dufferin-Halton
Most Effective Organization in the U.S., The		Business	1/1/2001	The Army's recently retired national commander is ready to share its secrets about organization, strategy,and working with a sense os mission. The Salvation Army is the model for doing business with a purpose. Peter Drucker states that, "No one even comes close to it with respect to clarity of mission, ability to innovate, measurable results, dedication, and putting money to maximum use."
Building Capacity In Nonprofit Organizations		Capacity Building	1/4/2001	A collection of three major articles; 1) Building Nonprofit Capacity - A Framework for Addressing the Problem 2) Strengthening Nonprofits - Foundation Initiatives for Nonprofit Organizations 3) Next Steps for Building Capacity in Nonprofit Organizations
Strengthening Nonprofit Performance: A Funder's Guide to Capacity Building		Capacity Building	1/11/2002	Funders who want to maximize their grantmaking are turning to capacity building - strengthening their grantees' ability to accomplish their missions.
Building The Capacity of Capacity Builders		Capacity Building	1/6/2003	Downloaded from internet
Dark Age Ahead	Jane Jacobs	Civilization	6/6/2004	The most refreshing, provocative, stimulating and exciting study of urban problems. Crackles with bright honesty and common sense.
Essentials Of Committee Management, The		Committees	1/1/1979	Deals with the social and operational nature of committees in general and in detail. The intent is to improve the quality of committee output.
Getting People Together	anon.	Committees	1/1/1982	Government guide to assist people getting together to form organizations, groups and committees.
How To Deal With Difficult People		Communication	1/1/1992	A 3 tape series on hard to handle and difficult people. One of the top rated videos and training tools on this subject.
How To Say It At Work	Jack Griffin	Communication	1/1/1998	This is the only book you'll need to avoid the common verbal and nonverbal pitfalls that can derail an otherwise promising career. Learn how to overcome hostility, unfairness and indifference - yours and others.
So You Have Been Asked To "Do A Newsletter"	Anthea Hoare	Communication	1/10/1990	A practical and concise guide to newsletter production for nonprofit organizations.
Canadian Co-operatives in the Year 2000		Community Leadership	1/1/2000	In 24 essay spanning the history of the co-operative movement in Canada, this book focusses on the issue of how the Canadian co-operative movement undertakes and adjusts to change.
On The Road To A Better Way - Report	Mike Balkwill	Community Leadership	1/4/2002	This project was undertaken to gain a better understanding of the Peel Region community, its needs and the role that United Way of Peel Region should play. This initiative sparked discussions and inspired solutions that focus on strengthening our community. It has provided us with knowledge, valuable input from our stakeholders and significant recommendations that will assist us in meeting our mission.
From The Ground Up - An Organizing Handbook for Healthy Communities		Community Leadership	1/1/2003	This handbook is designed to guide individuals, groups and coalitions that are organizing to make a difference in their communities using a Healthy Community process.
Up Your Computer	Michael Asner	Computing	1/1/1983	An introduction to computing for non-technical people
Resolving Conflict in Nonprofit Organizations -the leader's giude to finding constructive solutions	Marion Peters Angelica	Conflict Resolution	1/11/1999	A conflict resolution guide designed specifically for the unique characteristics of nonprofit and community organizations. includes worksheets, checklists and conflict resolution forms to help complete the process.
Keeping The Peace - Resolving Conflict In The Boardroom	Marion Peters Angelica	Conflict Resolution	1/9/2000	Short, concise guide to assist nonprofits in resolving boardroom conflict. Covers board/staff, board/board and board/executive director relationships.
How to Give Exceptional Customer Service	Lisa Ford	Customer Service	1/1/1991	A 3 part video series featuring Lisa Ford. Focus is on how customer service effects an organization and then how to improve it. This is considered one of the top training tools on this subject.
Raving Fans - A Revolutionary Approach to Customer Service		Customer Service	1/1/1993	Written in the parable style , this work uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems and make Raving Fan Service a constant feature - not just a another program of the month.
Preparing For A Changing World	David Sharpe	Demographics	1/1/1991	Demographics, psychographics and the Canadian Nonprofit sector
Boom Bust & Echo 2000 - Profiting From the Demographic Shift in the New Millenium	David K. Foot	Demographics	1/1/1998	Reveals Canada's demographic profile at the turn of the century when a new population shift will have profound implications for our economic and social life.
Charities and Not-for-Profit Employment Law Handbook		Employment Law	8/1/2002	The authors provide a concise and introductory overview of the changing face of employment law as it relates to charitable and non-profit organizations.
An introduction To Program Evaluation For Small Agencies	Arnold J. Love	Evaluation Research	1/1/1980	This manual will acquaint the manager of a small agency with some basic concepts of program evaluation. This manual emphasizes practical useful tools.
Value In Evaluation - A Statement For Managers, The	anon.	Evaluation Research	1/1/1989	A statement for managers on evaluation and its value.
Keeping On Track - An Evaluation Guide for Community Groups		Evaluation Research	1/1/1990	This is a guide written for community groups outlining a method of evaluation that has been developed especially for a range of non-profit community groups with a social change orientation.
Thinking About Program Evaluation		Evaluation Research	1/1/1990	This book provides an introduction to the variety of purposes for which evaluation research may be used and to the range of methods that are currently employed.
Internal Evaluation - Building Organizations from Within	Arnold J. Love	Evaluation Research	1/1/1991	Guide to research methods used in internal evaluation processes.
Evaluation Handbook	Anne C. Petersen	Evaluation Research	1/1/1998	Downloaded from the Foundation's website, explains the Foundations philosophy and evaluation approach.
Understanding The Early Years		Evaluation Research	1/3/2003	Three components, Program Inventory, Readiness to Learn Instrument, Community Mapping sturdy. Study done on Dixie Bloor Neighbourhood area of Mississauga
Complete Idiot's Guide To Meeting and Event Planning, The		Event Planning	1/1/2001	Will show you how to get the job done creatively, efficiently, and economically. In this Guide, you get: - The differences between meetings and events and how to plan accordingly. - The art of the deal - tips for negotiating with vendors and making contracts with hotels. - Meeting magic - from speakers to snacks, keeping everything on track. - Planning Zen - tips for overcoming Murphy's Law in any situation.
Discussion Leaders' Handbook	anon.	Facilitating	1/1/1982	Government guide to assist people in running discussion groups.
Flip Charts - How to Draw Them and How to Use Them	Richard C. Brandt	Facilitating	1/1/1986	Quick guide to drawing and using flipcharts.
Presentations Plus - Second Edition	David A. Peoples	Facilitating	1/1/1992	Peoples shows how to develop and deliver an effective and exciting presentation based on his own success in business. Packed with all the strategies, guidelines and principles you will ever need to present, persuade and win.
Facilitation Skills for Team Leaders		Facilitating	1/1/1993	Facilitation
Even More Games Trainers Play - Experiential Learning Exercises		Facilitating	1/1/1994	A collection of fun-filled, imaginative exercises devoted to many of today's hottest business topics. Quality initiatives, worker motivation in customer service, teambuilding, icebreakers, brainteasers, group tasks, and session openeres and closers are included.
Red Hot Handouts - Taking the Ho Hum out of Handouts	Dave Arch	Facilitating	10/1/1995	75 different ideas for trainers. Use it to create sculptures, optical illusions, puzzles or involving activities to enhance learning in your training classes.
Creativity Games For Trainers	Dr. Robert Epstein	Facilitating	1/1/1996	A handbook of group activities for jumpstarting workplace creativity. Great for managers and other promoters of creativity. Book also includes reproducible handouts.
Secrets of Power Presentations	Peter Urs Bender	Facilitating	1/1/1999	How to present with power. The one who knows how to present with power will always have a much better chance of having his/her ideas implemented. This book will give you the skills and the confidence to move past your fears and become a successful presenter.
Facilitating With Ease!	Ingrid Bens	Facilitating	1/1/2000	A step-by-step guidebook with customizable worksheets on CD-ROM. If you need to facilitate productive, effective meetings with skill and authority, then this package is definitely for you. It contains easy-to-follow instructions, techniques and hands-on tools.
Big Book of Business Games - Icebreakers, Creativity Exercises and Meeting Energizers, The		Facilitating	1/10/1996	Contains dozens of group games and activities for managers and team leaders to use with employees etc., or for anyone to use with a sleepy audience. Includes Climate-setting, icebreakers and session openers, presentation boosters, Motivating your Group, Creativity and problem-solving, communications, listening and feedback activities, managing change, team-building exercises.
Presenting: Nonprofit Financials - An Overview of Board Fiduciary Responsibility	Thomas A. McLaughlin	Finance	1/8/2001	BoardSource has created this book to help teach board members their financial responsibilities in an easy to understand manner. This on-screen presentation contains four parts that can be used in parts or as a whole, depending on the needs of the board.
Grass Roots Fundraising Book - How to raise money in your community, The	Joan Flanagan	Fundraising	1/1/1982	Flanagan's eminently practical advice has been gleaned from hundreds of successful grasss roots organizations. Its comprehensive approach to the subject makes it an invaluable advisor for any organization.
Grantsmanship And Fundraising	Armand Lauffer	Fundraising	1/1/1984	Lauffer present a thorough set of guidelines on grantsmanship, general fundraising, program design, resource development and their interrelationships in human service organizations.
Lost Ten Commandments of Fundraising, The	Lyman Henderson	Fundraising	1/1/1985	A Human Relations Handbook for fundraisers!
Fundraising ll: Ready To Go	John Fisher	Fundraising	1/1/1986	Government publication on fundraising techniques #8 of Handbooks For Voluntary Organaizations.
Fundraising l: Getting Ready	John Fisher	Fundraising	1/6/1986	#7, Handbooks For Voluntary Organizations. Government publication to assist nonprofits in fundraising.
Fund Raising	Brian O'Connell	Fundraising	1/1/1987	#7 in the Nonprofit Management Series
1990/1991 Canadian Directory to Foundations	Norah McClintock	Fundraising	1/1/1991	Directory of Foundations as sources for funding in Canada.
Fundraising Audit - Improving the Fund Raising Effectiveness of Non-Profit, The	Philip Levson	Fundraising	1/1/1992	The purpose of this book is to examine current trends in fund raiisng for non-profit organizations, identify the barriers to managing effective fund raising activities and to suggest how non-profits can improve their fund raising efficiency.
Improving Fundraising Performance	Philip Levson	Fundraising	1/1/1992	Examines trends in fundraising for non-profit organizations, identify the barriers to managing effective fundraising activities and suggests how nonprofits can improve their funfraising efficacy.
Growing From Good To Great	Judith E. Nichols	Fundraising	1/1/1995	Subtitled "Positioning your fundraising efforts for BIG gains", this book by Judith Nichols convinces the reader that people from different generations have different wants, different needs, different sources of satisfaction, different agendas and different views on philanthropy. Provides important insight and direction for community nonprofit organization managers and fund raisers from now on into the challenges of 2000 plus.
Raising of Money - Thirty-Five Essentials Every Trustee Should Know, The	James Gregory Lord	Fundraising	1/4/1996	An excellent basic primer on fundraising targeted at voluntary organizations. Now in its 25th printing.
A is for Ask: A Fundraising Guide	Betsy Clarke	Fundraising	1/1/1997	A grassroots guide to fundraising written specifically for schools. Has some excellent ideas for events and is written in a simple straight-forward manner.
Fundraising Planner - A Working Model for Raising the Dollars You Need, The		Fundraising	1/1/1999	Use The Fundraising Planner and learn how to: Create an effective overview plan, Formulate a calendar of events, mailings, and strategies to attract contributors, Draw fundraising ideas from financial data, Strengthen your donor and prospect lists, Survey your board to refine its mission, Produce a basic funding proposal and press kit, Prepare clear status reports for the board, development staff and key fundraising participants, Track progress toward your funding goal.
Successful Fundraising - A Complete Handbook for Volunteers & Professionals - 2nd Ed.	Joan Flanagan	Fundraising	1/1/1999	Demystifies the fundraising process from beginning to end - from building your base up to the big gift - now and later. This is a how-to book that should answer every question, from the nuts and bolts of building a fundraising staff, to courting donations, to fundraising etiquette.
Fundraising For Dummies		Fundraising	1/1/2000	Loaded with tips to research and write winning grant proposals. Tried and true marketing techniques to catch contributors. Discover how to: Define your group's focus, Create a viable plan, Put together a board of directors, Find and train volunteers, Market via print and online, Promote yourself with the media.
Raising More Money - A Step-by-Step Guide to Building Lifelong Donors	Terry Axelrod	Fundraising	1/1/2000	In easy to follow text, Raising More Money provides you with a painless, state-of-the-art system for growing exponentially your organization's base of individual donors. It provides a simple usable road map for getting off the treadmill of annual appeals and special events - and thriving in today's individual-centered fundraising environment.
Writing For A Good Cause - The complete Guide to Crafting Proposals and Other Persuasive Pieces for Nonprofits		Fundraising	1/1/2000	Filled with tips and survival skills from writers and fundraising officers at nonprofits of all sizes, this is the first book to explain how to use words well to win your cause the money it needs. Whether you work for a storefront social action agency or a leading university, the authjor's knowledgeable, practical advice will help you.
Fundraising On The Internet		Fundraising	1/5/2000	How to use the internet to raise funds and sharpen your fundraising skills.This concise guide will give you practical ways to help you raise money on the internet.
Charities And Not-For-Profit Fundraising Handbook	Donald J. Bourgeois	Fundraising	1/11/2001	A guide to the legal and practical aspects of fundraising in Canada. Topics include Valid fundraising purposes, Accountability of Directors and Officers and the "rules" of fundraising, Requirements for financial accountability, Registration as a charity under the Income Tax Act, Types, risks and benefits of charitable gaming, Risk management for special events, Legal and accounting considerations surrounding planned giving, and the Internet as an effective tool for fundraising.
How To Write Knockout Proposals	Joseph Barbato	Fundraising	6/1/2004	Goes to the heart of what it takes to craft substantive, compelling, and, ultimately, winning proposals for funding. Follow its guidance.
Fund-Raising Game, The		Fundraising		Produced by TVOntario and the Ontario Trillium Foundation, these two tapes provide solid information on fundraising.
How To Write Persuasive Proposals	Rosemary Sparks	Fundraising		Training manual from a course. Contains sample. A quick read!
A Code of Good Practice on Funding	Voluntary Sector	Fundraising, Finance, Voluntarism	1/10/2002	Code established by VSI on fundraising
Citizen Board In Voluntary Agencies, The		Governance	1/1/1983	This manual provides perspectives for the new board member and ideas for those who have served before. It provides guidelines which board members can use to evaluate their performance and define areas where additional knowledge or atttention could be most beneficial.
Modern Board and Committeee / How To Staff a Committee, The		Governance	1/1/1984
Reinventing Your Board		Governance	1/1/1987	This hands-on, step-by-step guide serves as a practical manual for implementing the Policy Governance model and provides guideleines for staying on track. Step-by-step instructions, sample policies, illustrations, exercises, and other practical materials make this a valuable resource for boards.
Conducting Good Meetings	Brian O'Connell	Governance	1/1/1988	Book # 4, Nonprofit Management Series
Finding, Developing, and Rewarding Good Board Members	Brian O'Connell	Governance	1/1/1988	#2 in the Nonprofit Management Series
Chairing A Committee	Ginette Johnstone	Governance	1/1/1989	A guide to conducting meetings, it takes the reader through all the functions of a chair's role and finishes with a job description of that position.
Duties and Responsibilities of Directors of Nonprofit Organizations	Steven Krieger	Governance	1/1/1989	A concise guide to the roles and responsibilities of directors of nonprofits in Canada.
Governing Boards	Cyril O. Houle	Governance	1/1/1989	A project of the National Center for Nonprofit Boards, this book provides comprehensive, authoritative and up-to-date guidance on improving the effectiveness of governing boards in nonprofit and public organizations. Houle demonstrates how to successfully handle the full range of challenges and problems facing board members.
Boards That Make A Difference	John Carver	Governance	1/1/1990	Carver presents a radically new model of board governance
Parliamentary Procedure At A Glance	O. Garfield Jones	Governance	1/1/1990	A unique simplified commonsense approach to rules for effective group leadership, based on Robert's "Rules of Order".
A Guide To Building Your Board - Six Keys to Recruiting, Orienting & Involving Nonprofit Board Members	Judith Grummon Nelson	Governance	1/1/1991	Easy to follow guide to recruiting, orienting and retaining board members for nonprofit organizations.
Boards From Hell	Susan M. Scribner	Governance	1/1/1991	Humourous review of different types of boards.
Modern Board and Committee & How To Staff a Committee, The		Governance	1/1/1991	United Way guidelines for Boards and committees from the VLD program.
Conflict Of Interest And Confidentiality	Barb Lillico	Governance	1/1/1992	This book outlines the ethical responsibilities of Boards of Directors. It is a guide to the development of policies and procedures covering these areas.
How To Recruit Great Board Members - A guide for nonprofit agencies	Dorian Dodson	Governance	1/1/1993	Provides detailed information and proven techniques that will help you locate and persuade top notch candidates to sit on your board of directors.
Consumers On Board - The Effective Participation of Consumers on Boards of Directors	JoAnne Nugent	Governance	1/1/1996	A guide to the use of consumers, whether they be clients, parents, former clients, as an asset to boards of directors.
Improving The Performance Of Governing Boards		Governance	1/1/1996	This book addresses the topics of effective trusteeship, board development, board cohesion, trustee education, and the improvement of board processes. All of the recommendations offered in the book have been field tested in real-life environments.
Nonprofit Boards and Leadership	Miriam M. Wood ed.	Governance	1/1/1996	Provides a provocative, behind the scenes view of the inner workings of real-life boards. This book offers detailed case studies that demonstrate the crucial strategic issues facing nonprofit governing boards. Each chapter presents a story of a nonprofit board and questions for discussion. Readers are encouraged to study the case scenarios and develop their own solutions to dilemnas.
Board Building: Recruiting & Developing Effective Board Members for Not-For-Profit Organizations	Board Development Program of Alberta Community Development	Governance	1/1/1997	Available from the Internet, this is part of a self-guided workbook series. Easy to read and follow, this is an excellent guide to the continuous cycle of Board Building.
Drucker Foundation Self-Assessment Tool - Participant Workbook, The	Peter F. Drucker	Governance	1/1/1999	The revised Participant Workbook presents Peter Drucker's Five Most Important Questions and full updated worksheets. The Tool's clear directions and straightforward method make it easy to implement with groups of any size, management level or planning experience.
Online Workshop on Board and Staff Relationships and Responsibilities		Governance	1/3/1999	Originally developed as an online workshop, this manual will guide you through an effective evaluation of board and staff relationships and responsibilities. Appears to be quite useable in a live workshop format.
Effective Board Member's Orientation Manual, The	Ernie Ginsler	Governance	1/1/2000	Simple straightforward orientation package to use for new board members. Canadian origin.
Not-For-Profit Incorporator's Handbook	Ministry of Consumer & Commercial Relations/Office of the Public Guardian & Trustee	Governance	1/1/2000	Downloaded from the Ministry of the Attorney General of Ontario's website, this covers all the requirements for both non-profits and charities to incorporate.
Nonprofit Boards That Work - The End of One-Size-Fits-All Governance	Maureen K. Robinson	Governance	1/1/2001	This book offers a refreshing and candid look at the challenges of nonprofit boards. It moves away from theoretical frameworks to take you inside the real world of nonprofit organizations. A must for any executive director who needs reassurance that building effective boards is tough work, but well worth the effort.
Legal Definition of Charity & Canada Customs and Revenue Agency's Charitable Registration Process	Peter Broder	Governance	1/8/2001	Article with recommendations
Charities and Not-For-Profit Administration and Governance Handbook	Donald J. Bourgeois	Governance	1/11/2001	A guide to non-profit administration and governance in Canada. Provides a complete framework for managing charitable and not-for-profit organizations. Topics include; Choice of organizational structure, Strategic Planning and financial accountability, Role of Directors in managing the organization, Risk reduction policies, Personal information and privacy concerns, and Asset protection.
A - Z Directory for Board Governance		Governance	1/6/2002	Published by Volunteer B. C., this directory is designed to take you along a continuum from the early organizational stage of building your Board through the stage for organizations who have been in existence for a few years through to the stage for more mature organizations with experienced Board members. Each colour-coded section is designed as a stand alone section with individual chapters which address areas of challenge, relevant to your Board depending on your organization's Board development needs.
Primer for Directors of Not-For-Profit Corporations (Rights, Duties & Practices)	Peter Broder	Governance	1/6/2002	Downloadable from www.strategis.gc.ca, this guide has sections written by legal experts but in clearly understandable language. An excellent guide for use by boards in determining their roles and responsibilities in a Canadian context.
Board Members Companion, The	Don Watson	Governance	1/1/2003	Developed by a long time facilitator of board development programs, this is a Canadian publication, simply written, which covers the basics of board roles and responsibilities.
Up a Creek With a Paddle - Excellence in the Boardroom	Ann Hoyt	Governance	1/6/2003	Good brief book on governance
Operational Reviews - Path to Organizational Fitness	anon.	Governance		Ont. Govt. booklet on how to do an organizational review.
Child Health Report 2002 - A Peel Health Status Report		Health	1/3/2002	Provides an overview of the health of children in the Region of Peel. Includes information about child population, the family and community environment.
Hidden Job Market - An Insider's Guide to Finding Rewarding Contract or Temporary Work, The	Sandra Boyd	Human Resources	1/1/1998	An excellent Canadian book on temporary staffing agencies and how to effectively use them to find rewarding work. Sandra Boyd has over 10 years experience in this fil\eld and has a clear straightforward writing style.
Employment Competencies & Interview Questions for Hiring an "Administrator/Manager/Coordinator of Volunteer Resources"		Human Resources	1/1/2001	Includes Canadian Code For Volunteer Involvemnt.
Recruiting Architect - Professional Handbook User's Manual, The		Human Resources	1/1/2002	Combined with "The Interview Architect", this is a highly effective and sophisticated tool to assist in the hiring and selection of the best candidates.
Leadership Skills For Women - Achieving Impact as a Manager		Leadership	1/1/1989	No one becomes a strong leader overnight. Leadership comes from a combination of good personal skills, talent, and character. Leadership Skills For Women shows a reader how to shape and nurture her leadership style by learning new skills, working to eliminate problem behaviours and becoming more productive. This book will show you how to use your unique talents, plus your feminine strengths to become the best leader possible, both on the job and in your personal life.
Principle-Centered Leadership	Stephen R. Covey	Leadership	1/1/1992	Covey's philosophy for creating more meaningful relationships and successes in the workplace is one we should be striving to implement throughout business and industry, in the home and elsewhere, if we expect to be rewarded with happiness and a fulfilling future.
Group Member's Handbook, The		Leadership	1/1/1993	Strategies for great groups, meaningful meetings and resounding results!
Managing Assertively - How to Improve your People Skills	Madelyn Burley-Allen	Leadership	10/1/1995	Managing Assertively has helped thousands of business people become more effective managers by sharpening their people skills. Burley-Allen shows you how to learn how to resolve conflicts and defuse interpersonal problems that arise at work. Step-by-step techniques, clear examples, and competence-building exercises will immediately improve your self-awareness and make you a more competent manager.
Leadership From Within	Peter Urs Bender	Leadership	1/1/1997	Bender provides concrete advice on how to move through five key steps to personal and professional leadership from within. Includes lists of tips, fascinating stories from eminent leaders, thought-provoking questions, and simple exercises to help you "strengthen your leadership muscles".
Flexible Thinker, The	Michael Rosenberg	Leadership	1/1/1998	Takes innovation to a new level. This book combines improvisational comedy with business and life to give you practical methods to access you and your organization's genius.
How to Manage Conflict - Turn all conflicts into win-win outcomes	Peg Pickering	Leadership	1/1/2000	If you run an organization, you undoubtedly run into conflict from time to time. Whether with an employee, a vendor or a customer, conflict can cause unforeseen problems if not addressed promptly and adequately. This is a handbook to handling conflict. Each chapter provides directions to get you over rough terrain. Guidelines offer practical solutions for handling day-to-day conflicts that are inevitable.
Passion Plan At Work, The	Richard Chang	Leadership	1/1/2001	Adapting his seven-step model for individuals to an organizational perspective, Chang reveals how passion can provide direction and improve performance at all levels of an organization. He explains how to identify passion and introduce it into an organizational setting, clarify a purpose that stems from passion, spread passion to employees and preserve it in the face of adversity.
Community - Notes for community leaders, The	anon.	Leadership		Ontario pamphlet to assist leaders in smaller communities.
Corporations Act - Revised Statutes of Ontario, 1990		Legislation	1/9/1995	Ontario Legislation covering incorporation and governance of corporations.
Looking A Gift Horse In The Mouth - Avoiding Liability in Charitable Fundraising	Terrance S. Carter	Liability	5/10/2001	An extensive internet-published article, written by a Canadian lawyer, provides detailed information around liability issues which can effect fundraising in non-profits.
Developing Management Skills		Management	1/1/1984	Competence in interpersonal skills is a critical prerequisite for a successful career in management. Strong analytical and quantitative skills are important, but not sufficient. Successful managers must also be able to work effectively with people. Organizational leaders are becoming increasingly cognizant of this fact and are placing greater emphasis on it in their hiring and promotion decisions. This text can best be described as a management skills practicum.
Paid Personnel Management	John Fisher	Management	1/6/1986	#6 in series Handbooks for voluntary organizations.
Empowered Manager - Positive political skills at work, The	Peter Block	Management	1/1/1987	Block speaks directly to managers and employees who feel powerless to control their own destinies or to shape their organizations' future and who feel hamstrung by bureaucratic structures that stifle individual initiative, creativity and risk taking.
Hiring The Executive Director	Sheila Albert	Management	1/1/1989	Easy read to understand what is involved in the selection of an Executive Director to meet the needs of a nonprofit organization.
Learning To Lead - An Action Plan For Success		Management	1/1/1990	From the 50 Minute Series, a good basic management techniques book
Developing Management Skills		Management	1/1/1991	This is a definitive dynamic skill-based management text which incorporates new conceptual models, research findings, exercises and feedback and assessment instruments to teach students how to develop and apply crucial managerial skills.
Escape From Management Hell	Robert D. Gilbreath	Management	1/1/1993	If you've been working with fewer people and greater demands, seen friends depart under somewhat arbitrary circumstances, or been told to serve the customer and worship quality - yet at the same time squeeze more profit from the market than is humanly possible, and fast - you've been to management hell. Gilbreath provides artful and entertaining insights into the management woes people at all levels deal with daily.
Good Hiring Practices	Virginia Sutherland	Management	1/1/1993	A training manual which is part of the Board Basics kit. Use for development of good employment practices.
301 Ways To Have Fun At Work		Management	1/1/1997	This book offers ideas for instilling an element of fun into every office function. The authors show that creating a fun atmosphere in the workplace increases productivity and morale and has a positive effect on the bottom line. Most importantly, they give us tools to have more fun at work, no matter where you work or what position you are in.
First, Break All The Rules - What The World's Greatest Managers Do Differently		Management	1/1/1999	The greatest managers in the world seem to have little in common. They differ in age, sex, and race. They employ vastly different styles and focus on different goals. They do have one common trait...They do not hesitate to break virtually every rule held sacred by conventional wisdom. This amazing book explains why.
Ban The Humorous Bazooka (and Avoid the Roadblocks and Speed Bumps along the Innovation Highway)		Management	1/1/2001	This is a book about innovation in business - turning new ideas into reality. Studies show that over 75 % of the revenue of today's top-performing companies is generated from products that didn't exist five years ago. Innovation is the lifeblood of any organization's success, but few understand how to achieve it. Sebell fills the need for practical experience-based advice on how to overcome the obstacles on the road to innovation.
Public & Nonprofit Marketing		Marketing	1/1/1989	Good marketing programs take time to develop: they cannot be built around reactive "firefighting" activities nor around opportunistic, short-term tactics. Strategy should drive tactics, not the other way around. Similarily, an organization's strategy should flow from its mission statement. Our goal for this book is to provide a framework for looking at marketing issues and help public and nonprofit organziations to develop strategies to achieve their objectives.
Marketing Workbook For Nonprofit Organizations	Gary J. Stern	Marketing	1/1/1992	Part of UW Canada'a Board Basics Kit. Excellent resource for nonprofits on how to develop marketing plans through to fundraising programs.
Being the Best You Can Be in Multi-Level-Marketing	John Kalench	Marketing	1/1/1994	Network marketing?
Successful Marketing Strategies for Nonprofit Organizations	Barry J. McLeish	Marketing	11/10/1995	Skipping all the arcane theory and the business school jargon, Barry McLeish gives you clear, step by step advice and guidance and all the tools you need to develop and implement a sophisticated marketing program tailored to your organization's needs and goals. He uses dozens of anecdotes and real-life case studies. From a leading expert on nonprofit marketing, the only marketing handbook a nonprofit manager will ever need.
Secrets of Power Marketing - Promote Brand You		Marketing	1/1/1999	Through the use of personal marketing outlined in this book, you will learn how to: Take control of the perceptions people have of you and your organization, Form relationships with people of influence, Find ways to be known as an expert by the media, Use focus, creativity and uniqueness to leverage your limited resources into personal Power Marketing, and, Use database marketing to concentrate and expand the reach of your marketing tools.
Crafting Effective Mission & Vision Statements	Emil Angelica	Mission Statements	1/6/2001	Will help your organization develop or revise mission and vision statements that bring focus and direction to your work. Features orderly, easy-to-follow steps.
An Honest Day's Work - Motivating Employees to Give Their Best	Twyla Dell	Motivation	1/1/1988	Good short read on motivating employees at work.
1001 Ways to Reward Employees	Bob Nelson	Motivation	1/1/1994	A chock-full guide to rewards of every conceivable type for every conceivable situation, this book polls the whole of the business community, finding innovative ideas in every corner and from the spontaneous gesture of praise to formal company-wide programs, it presents hundreds of ways to say thank you to the people who truly deserve it.
1001 Ways To Energize Employees	Bob Nelson	Motivation	1/1/1997	A motherlode of practical ideas and practices on building employee morale and unleashing employee potential. It represents the new frontier of organizational effectiveness - teaching us to treat our employees as we want them to treat our best customers.
Inner Vision - The Story of the World's Greatest Blind Athlete	Craig MacFarlane	Motivation	1/1/1997	Autobiography of blind athlete, Craig MacFarlane, a Canadian who has become a well-recognized motivational speaker.
Gung Ho! - Turn On The People In Any Organization		Motivation	1/1/1998	Blanchard and Bowles give you foolproof ways to increase productivity by fostering excellent morale in the workplace. This masterful guide reveals the three cornerstones of the breakthrough Gung Ho technique and offers a clear game plan with a step-by-step outline for instituting these simple yet amazingly powerful groundbreaking ideas.
Joy of Work - Dilbert's Guide to Finding Happiness at the Expense of Your Co-workers, The	Scott Adams	Motivation	1/1/1999	If you work for an organization that is sucking the life force out of your body, you have options for getting your life back while continuing to collect your pay. Full of tips for discovering workplace joy at the expense of co-workers, stockholders and civilization in general, Scott Adams' new book is a blueprint for rediscovering your soul at the office.
Fish! - A Remarkable Way to Boost Morale and Improve Results		Motivation	1/1/2000	Imagine a workplace where everyone chooses to bring energy, passion, and a positive attitude to the job every day. Based on the award winning video, 'Fish", the story of Seattle's Pike Place Fishmarket, this parable is designed to help managers energize their workplaces.
Action Access Diversity		Multiculturalism	1/1/1991	This Guide is about change, eliminating barriers, and achieving the full participation of ethno-racial groups as volunteers, staff and clients of social service agencies. It is based upon a model of multicultural/anti-racist organizational change developed by United Way of Greater Toronto.
Kaleidoscope Organizations - Diversity and Inclusivity: A Framework	Alok Mukherjee	Multiculturalism	1/11/2001	This Framework and Toolkit is designed to assist non-profits in enhancing their organization's ability to address issues of diversity. Emphasis is on inclusivity.
Different, Yet The Same: A Look Into Canadian Cultures Today		Multiculturalism	9/1/2001	Explores the diversity of Canada's multicultural mosaic through immigrant eyes. Made up of nine separate documentaries which focus on the uniqueness of Chinese, Chilean, Filipino, Indian, Iranian, Jamaican, Lebanese, Polish and Somali cultures. These are personal stories of real people.
Cultural Diversity Training Manual for Seniors' Services Providers		Multiculturalism	1/9/2003	A training manual for service providers to seniors dealing with issues around multiculturalism.
Doing It Right! - A Needs Assessment Workbook		Needs Assessment	1/1/1988	This workbook offers social service agencies and community organizations practical, straight-forward information on needs assessment.
Getting To Yes - Negotiating Agreement Without Giving In		Negotiation	1/1/1991	A straightforward, universally applicable method for negotiating personal and professional disputes without getting taken - and without getting angry. Tells you how to: o Separate the people from the problem o Focus on interests, not positions o Work together to create options tha will satisfy both parties o Negotiate successfully with people who are more powerful, refuse to play by the rules, or resort to "dirty tricks".
How To Do Leaflets, Newsletters and Newspapers	Nancy Brigham	Newsletters	1/1/1991	A practical guide with down-to-earth step-by-step instructions that tell you everything about desktop publishing of your own newsletter.
Nonprofit Management & Leadership	Dennis R. Young, Editor	Nonprofit management	1/9/1990	7 volumes published in 1990 & 1991: Volume 1, Numbers 1 to 4 Volume 2, Numbers 1 to 3 Variety of articles on nonprofit issues from writers such as Drucker, Holland.
Harvard Business Review On Nonprofits		Nonprofit management	1/1/1999	This thoughtful volume explores all aspects of the work of modern nonprofit organizations. The eight essays examine such essential topics as the importance of earning the public trust and how nonprofit managers can learn from the success of venture capitalists.
Managing A Nonprofit Organization In The Twenty-First Century	Thomas Wolf	Nonprofit management	1/1/1999
Managing Without Profit	Mike Hudson	Nonprofit management	1/1/1999	Classic text on voluntary sector management. Demonstrates how to establish strong & suitably constituted boards, strengthen strategic management and performance, develop a sense of mission and clarify objectives, manage and inspire people, create a learning organization and manage change.
Complete Guide to Nonprofit Management, The		Nonprofit management	1/1/2000	Cutting through the morass of mere theory, the experts at Smith, Bucklin & Associates, Inc., a leading nonprofit management firm, get right to actual practice with dozens of real-world examples and case studies, and up-to-date, vital, combat-tested strategies and techniques for dealing with virtually every nonprofit business issue.
Enterprising Nonprofits - A ToolKit for Social Entrepreneurs		Nonprofit management	1/1/2001	Written by leading experts in the field, Enterprising Nonprofits introduces you to key elements of social entrepreneurship and equips you to become more effective as a social entrepreneur. Contains concise explanations of core concepts as well as practical tools for applying concepts.
Nonprofit Kit For Dummies		Nonprofit management	1/1/2001	This book will provide the answers. Discover how to obtain & retain nonprofit status, choose a facility, recruit paid and volunteer staff, budget effectively, raise money and visibility, Includes forms, templates, sample grant writing forms on CD ROM.
5 Life Stages of Nonprofit Organizations, The	Judith Sharken Simon	Nonprofit management	1/5/2001	A helpful guidebook for nonprofit organizations at any stage of organizational development. Includes a thought-provoking assessment tool and practical advice on how to make transitions from one stage to another.
Executive Directors Guide - The Guide for Successful Nonprofit Management		Nonprofit management	1/1/2002	An excellent guide for Executive Directors of nonprofits. Covers Leadership, Mission, Program Development, Evaluation, Strategic Planning, Governance, Fund Development, Public Relations, Community Development, H.R., Financial Management, Technology Change and Managing Change.
Funding Matters	Katherine Scott	Nonprofit management	1/7/2003	Summary report on the impact of Canada's new funding regime on nonprofit and voluntary organizations.
Managing Organizatrional Change - A Practical Guide for Managers		Organizational Change	1/1/1989	From the Fifty Minute Series, learn to become an effective change agent and manage change within your organization.
Understanding Organizational Change	Lynn Fossum	Organizational Change	1/1/1989	From the Fifthy Minute Series, a friendly guide to change models. Will help you convert theory to practice.
Managing Transitions - making the Most of Change	William Bridges	Organizational Change	1/1/1991	Change and rate of change are more dynamic today than ever. Bridges has attacked an area of managing change that many not only avoid, but also do not even recognize - the human side of change. Managing Transitions can certainly help an organization understand change better and develop improved change strategies.
Healing The Wounds	David M. Noer	Organizational Change	1/1/1993	Layoffs make the business pages every day. What about those whoa re left behind! How can employees restore their energy, productivity and risk taking when their trust and loyalty have been stripped away. How can managers initiate healing and motivate employees burdened with twice their usual workload? Healing The Wounds provides an antidote to the widespread malaise left in the wake of massive layoffs.
On-Site Analysis - A Practical Approach to Organizational Change		Organizational Change	1/1/1993	This book provides the reader with a clear and thorough description of on-site analysis. This is a process which continues to be a very strong tool for organizational change and for inter-organizational staff development in the United Way movement. This third edition presents the ongoing evolution of this process.
Leading Change	John P. Kotter	Organizational Change	1/1/1996	What will it take to bring your organization into the 21st century? The pressures on organizations to change will only increase over the next decade. Leading Change provides the vicarious experience and positive role models for leaders to emulate. The book identifies an eight-step process that every organization must go through to achieve its goal, and shows where and how people - good people - often derail.
Fifth Discipline Fieldbook - Strategies and Tools for Building a Learning Organization, The		Organizational Effectiveness	1/1/1994	This guide shows how to create an organization of learners where memories are brought to life , where collaboration is the lifeblood of every endavour, and where the tough questions are fearlessly asked.
On-Site Analysis - Applications in Day-to-Day Management		Organizational Effectiveness	1/1/1997	This second book from Myers deals with day-to-day applications of the On-Site Analysis process. Used by most, if not all, United Ways across Canada, this process is highly recommended.
Balancing The Scales: Measuring the Roles and Contributions of Nonprofit Organizations and Religious Congregations		Organizational Effectiveness	1/1/2002	This is a comprehensive report on the state of non-profits' efforts to measure their organizational effectiveness. The report, part of Independent Sector's Measures Project to address the lack of information about the contributions of the nonprofit sector, details the record-keeping, evaluation and accountability practices of nonprofit organizations in a variety of fields.
Organizational Assessment - A Framework for Improving Performance		Organizational Effectiveness	1/1/2002	Detailed guide to organizational assessment. In same binder is a free Organizational Self-Assessment tool
Focusing on Program Outcomes - Summary Guide	n/a	Outcome Measurement	1/1/1996	Outcome Measurement guide from UWA
Focusing On Program Outcomes: A Guide For United Ways	UWA	Outcome Measurement	1/1/1996	Guide on outcome measurement for the use of United Ways.
Measuring Program Outcomes: A Practical Approach	UWA	Outcome Measurement	1/1/1996	Guide for use by agencies to help measure outcomes.
Outcomes Manual 2001		Outcome Measurement	1/1/2001	A simple guide to outcome measurement based on onformation from UWA's program. Specifically written for Sarnia-Lambton, can be easily used for other areas.
Performance Appraisal		Performance Appraisals	1/1/1989	An effective tool to assist managers and supervisors in doing good realistic performance reviews.
Aligning Performance - Improving People, Systems, and Organizations	Danny G. Langdon	Performance Technology	1/1/2000	Achieve effective and efficient performance! Bridging the gap between developers and users, this book presents a common performance framework that accurately demonstrates what performance is. Once you understand the underlying concepts, you will be able to find answers to the problems that prevent your organization from achieving efficient and effective performance at the individual, work group, process and entire business unit level.
How To Choose A Financial Advisor	Graydon G. Watters	Personal finances	1/1/1998	An excellent guide to Canadians on how to successfully choose an appropriate financial advisor.
Public & Government Relations	John Fisher	Public Relations	1/2/1988	#4 in series Handbooks for Voluntary Organizations
Public Relations / Government Relations	John Fisher	Public Relations	1/2/1988	#4 in series Handbook for Cooperating Associations and Voluntary Organizations
Presentations Plus - David People's Proven Techniques	David A. Peoples	Public Speaking	1/1/1988	First edition of an excellent guide full of tips to help both experienced and new public speakers.
Do's and Taboos of Public Speaking - How to Get Those Butterflies Flying in Formation	Roger E. Axtell	Public Speaking	1/1/1992	Here's a book guaranteed to turn even the most stage-shy mumbler into a great communicator. Geared primarily, but not exclusively, for business people, this amusing and informative guide can show you how to possess the powers of public persuasion you've alsways dreamed of having.
Complete Idiot's Guide to Public Speaking, The	Laurie Rozakis, Ph.D.	Public Speaking	8/1/1999	This book details every strategy needed to traverse the mazes inherent in speechmaking: from eliminating stage fright, to understanding research, to delivering with vocal panache. It is comprehensive, readable, entertaining and instructive. Quick and easy ways to make your speeches more memorable, idiot proof steps for preparing and delivering an effective speech, down to earth advice for overcoming stage fright.
Secrets of Face-to-Face Communication		Public Speaking	1/1/2001	Learn proven techniques that will stop self-defeating behaviors that undermine your success, make handling conflict, difficult people and negativity a snap, help you give feedback and criticism effectively and improve your relationships.
Quotable Business	Louis E. Boone	Quotations	1/1/1992	Over 2,500 funny, irreverent and insightful quotations about corporate life for use in speeches, overheads, written presentations.
Living A Life That Matters - Resolving the Conflict Between Conscience and Success	Harold S. Kushner	Self Esteem	1/1/2001	Kushner's book is full of the great stories and subtle wisdom that make him a genuine spiritual leader for us all in a time of considerable confusion. He blends limitless compassion with sharp analysis to offer a way toward integrity.
UWASIS ll		Services Identification	1/11/1976	A taxonomy of social goals & human service programs.
Social Policy Process In Canada, The		Social Development	1/1/1986	Report on study from 1986
Access! - Task Force on Access to Professions and Trades in Ontario		Social Development	1/1/1989	The results of a 1989 task force on the accessibility of trades and professions in Ontario. Indicates barriers and restrictions experienced by individuals seeking training and employment in specialized fields.
Early Years Study - Final Report - Reversing The Real Brain Drain		Social Development	1/4/1999	The goal of this report is to improve outcomes for the children of Ontario.
Reinventing Aging - Baby Boomers and Civic Engagement		Social Development	1/8/2004	Extensive report on the aging of baby boomers and the potential impact on communities and non-profit organizations.
Reclaiming Our Humanity	Sherri Torjman	Social Development	12/1/2001	This social vision paper was written on behalf of the Coalition of National Voluntary Organizations, the Canadian Council on Social Development and United Way Canada. It discusses the constitutional, political, social and economic context of social development and identifies key directions in social policy for the future. The paper sets out a vision of vibrant communities which provide support, promote inclusion and encourage learning.
Strategic Planning Workbook for Nonprofit Organizations	Bryan W. Barry	Strategic Planning	1/1/1986	This workbook is a step-by-step guide for developing a strategic plan for a nonprofit organization, unit of government, service group or association. The book is useful as: General orientation to strategic planning, A guide for nonprofits developing a strategic plan, A tool for consultants, trainers or corporate volunteers who assist nonprofit groups.
Strategic Planning For Public And Nonprofit Organizations	John M. Bryson	Strategic Planning	1/1/1990	A guide to strengtheneing and sustaining organizational achievement....explains a variety of approaches to help leaders and managers of public and nonprofit organizations fulfill their missions and satisfy their constituents through strategic planning.
Plan Your Work : Work Your Plan	James R. Sherman	Strategic Planning	1/1/1991	From the Fifty Minute Series , a practical guide to planning. Secrets for more productive planning and clear guidelines to help you achieve success.
Strategic Planning Workbook for Nonprofit Organizations	Bryan W. Barry	Strategic Planning	1/2/2001	How to create a winning strategic plan. How to reach your goals and make an impact when you are faced with funding cuts and increased competition. Features practical, step-by-step guidance and worksheets to develop your own plan.
Team Building - An Exercise in Leadership	Robert B. Maddux	Teams	1/1/1992	From the Fifty Minute Series, provides the principles and methods needed to develop successful problem-solving teams. Learning to convert groups into teams is essential in today's competitive environment. This is a proven way to increase effectiveness.
Teamwork and Teamplay - Games & Activities For Building & Training Teams		Teams	1/1/1999	Thirty-five cutting-edge activities for teambuilding. Game formats vary; some short, some long, some icebreakers, some closers and more. A game selection matrix enables you to find a game that suits your situation.
Brain Teasers For Team Leaders	Leslie Bendaly	Teams	1/1/2000	Hundreds of word puzzles and number games to energize your meetings. Are you looking for a way to break the ice at a first meeting? Have you just been assigned to lead a cross-functional team? Are you trying to get your group thinking outside the box? This book can help you in all these situations and more!
Discover The Dimensions of Time	n/a	Time Management	1/1/1994	A training manual from Time Systems Inc. to train individuals in time management. This is the backbone for a two-three hour course on organizing and managing personal time.
Delivering Effective Training	Tom W. Goad	Training	1/1/1982	Source book for effective training skills
101 Ways To Make Training Active	Mel Silberman	Training	1/1/1995	The most extensive collection of active-learning techniques ever published, it offers specific suggestions on how to organize and conduct lively training sessions that can be used to teach any subject. You will discover inventive, proven strategies to make your training sessions unforgettable.
Games That Teach - Experiential Activities for Reinforcing Training	Steve Sugar	Training	1/1/1998	An abundance of unique and playful games, a handy selection matrix and a simple seven-step game implementation model. Use games to accelerate learning and excite your learners.
Trainer's Handbook, The	Karen Lawson	Training	1/1/1998	Has a bounty of tips and tools that you as a trainer need to effectively deliver your knowledge. Learn how to: * Assess training needs in order to determine what steps to take. * Identify your own style and increase your training effectiveness. * Develop an instructional plan that keeps you on track. * Use active training techniques that make learning focused and fun. * Deliver your training techniques using the best available resources. * Evaluate your training to assess your success and more!
A Practical Guide To Needs Assessment	Kavita Gupta	Training	1/1/1999	This how-to handbook is perfect for anyone seeking a methodical appraoch to needs assessment. It has a treasury of tools: worksheets, ready to use forms and templates for planning a course of action. Accompanying disc allows you to customize materials for your own use.
Surviving The Upheaval In Your Workplace	Janis Foord Kirk	Vocational Guidance	1/1/1992	Throughout the '90s, millions of jobs have disappeared. Experts warn that it is not over. In this book Kirk looks at some of the ways people can learn to cope. With a determined and positive view, she examines what it takes to look for work in these changing times.
It's Our Way		Voluntarism	1/1/2004	A celebration of volunteer activity in the Aboriginal community throughout Canada. Touches on the unique perspective that Aboriginal people have toward volunteering.
A Code of Good Practice on Policy Dialogue	Voluntary Sector	Voluntarism	1/10/2002	Guidelines between volunteer sector and government
Marketing Magic For Volunteer Programs	Sue Vineyard	Volunteer Management	1/1/1984	A work book for those recruiting and managing volunteers. One of the first books in this field.
Leadership and Management of Volunteer Programs		Volunteer Management	1/1/1993	This book describes the knowledge, skills, and abilities required of professional managers to effectively involve volunteers in the work of organizations. Drawing from the best in modern management literature and using copious case studies from professional practice, Fisher and Cole provide thorough guidance on how to perform key tasks such as staffing, recruitment, motivation, program evaluation, and the management of relationships between paid and volunteer staff.
Volunteer Development Toolbox - Tools & Techniques to Enhance Volunteer & Staff Effectiveness, The	Phoebe-Jane Poole	Volunteer Management		Crownhill Publishing Inc.
Silent Voices		Women's Issues	1/5/1999	Strong video presentation
Family Violence - Facilitator's Guide - Training Sikh Priests	Harpreet Dhaliwal	Women's Issues	1/6/2003	A self-published book/guide on abuse issues in the Asian community. Designed as guide to train Sikh priests.