Peel’s new 211 service is now active, making access to information about community services and programs just a phone call away. 211 is a United Way of Canada initiative. By calling 211, residents can speak with a trained Information and Referral Specialist who will connect them to the services most suited to their individual needs.

The free service, available 24 hours a day, seven days a week, is provided by the Region of Peel and covers Brampton, Mississauga and Caledon. Residents in Caledon who do not have direct 211 access can call the toll-free number at 1-866-573-0088. The service can also be accessed online at www.211ontario.ca.

211 is a point of central access for local services and programs. It is multilingual and culturally sensitive; designed to meet the needs of our diverse Peel population. In addition to being a general community resource that enhances information sharing between organizations, the non-emergency service assists at-risk residents including seniors, those suffering mental illness and addictions, as well as people requiring advocacy and crisis intervention.

United Way has long advocated for 211. The service promotes community engagement by creating awareness and connecting residents to human information on affordable housing, health care, home support, counselling, food banks, shelters, services for seniors and more, including many United Way-funded services.

The launch of 211 in Peel now means that approximately 7.5 million Canadians have access to the service.

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211 Feasibility Study and Business Case Results of a 2002 broad based community consultation to explore existing interest, capacity, and gaps related to information and referral and 211. March 2004 463.140 Download